Refund & Return Policy

Food Products

Due to the consumable nature of food products:

• Opened products are non-returnable and non-refundable.
• Returns are accepted only for:
  • Wrong product delivered
  • Damaged product
  • Manufacturing defects
  • Missing items

Refund Conditions

Customers must report issues within 48 hours of delivery with:

• Order number
• Clear photos/videos
• Proper description

Non-Refundable Situations

Refunds shall not be issued for:

• Taste preference issues
• Minor packaging variations
• Delayed delivery by courier beyond reasonable control
• Incorrect customer address
• Rejected COD orders

Refund Processing

Approved refunds may take 5–10 business days depending on payment providers and banks.